Refunds & Return

Returns and exchanges must include a Return Merchandise Authorization (RMA). 

You can obtain an RMA by sales@sunbeamsafety.com

We make every effort to reply to all return requests on the same business day. Please note - if an item is returned without authorization, or contrary to the instructions provided, it may be refused or charged a minimum restocking fee of 20%.

Please inspect all items upon arrival and notify us of any discrepancies within 10 days of delivery. Customer should immediately notify carrier of any visible damage upon delivery.

The full cost of the merchandise will be refunded if the item is returned in unopened/like new condition, within the designated period and with a return authorization. Shipping costs are non-refundable unless your return is due to defective merchandise or an error on our part.

How Long Do I Have to Make a Return?

You can return or exchange an item for 30 days from receipt of package. After 30 days, product is subject to the manufacturer’s warranty policy and may need to be returned directly to the manufacturer.

Please note - a Return Merchandise Authorization (RMA) is required. 

Return authorizations are valid for 30 days. If return shipment is not initiated within 30 days, the return authorization becomes void. It must then be re-requested and reviewed for approval. Returns must be shipped via traceable carrier, and tracking information provided to the Company.

Restocking Fees

There is no restocking fee, except as otherwise noted herein, if products are returned within the Limited Warranty Period, shipping prepaid, and be unused, undamaged, new condition, with original packaging and all contents including manufacturer's original packaging unblemished and all accessories, manuals and warranties included. You must include a copy of the packing list or invoice with a reason for the return.

Late returns and incomplete returns will incur a 20%, or higher, restocking fee.

Products damaged in shipment will be repaired or replaced at no cost to customer if the Company is notified within 10 days of delivery. *Freight exceptions may apply.

Oversized items may be subject to no less than 20% and up to 50% restocking fee.

Need Help

If you have any further questions on how to return your item(s), please do not hesitate to contact us at (516)-728-6255 or send us an email at sales@sunbeamsafety.com.